Policies & Procedures

Booking

You’re invited to visit our catering office, located at the FAU stadium near gate 6. Orders may also be placed through our online catering system at www.fau.catertrax.com or you may contact our Catering Department at 561-297-3548 and speak to our Assistant Director of Catering. When placing your order, please provide us with your name, department or organization, phone, type of event, time, location, purchase order number or other forms of payment, menu interests, number of guests, and the time your event will end.

Contract

When you place your order, you will receive an agreement for your review. This agreement contains a summary of your order, and an agreement number to which you will refer to when making any changes. If no changes need to be made, then your need to call or email the catering department to confirm your event.

Cancellations & Adjustments

All cancellations should be made 72 hours prior to the catered event.
Orders received within 12 hours of the event will be subject to a late charge.
50% of the event cost will be charged if the order is canceled within 48 hours of the event date.
100% of the event cost will be charged if the order is canceled on the day of the event.
A guaranteed number of guests or any adjustments to the order should be finalized 72 hours prior to the catered event.

Invoicing & Billing

University departments will be invoiced during the week of the event.
You will receive an invoice through campus mail.
Student organizations, groups, and clubs will be required to provide a P.O. prior to the event.
7% taxes will be added to all orders unless a tax certificate of exception is supplied.
Non-University organizations are required to pay a deposit upon booking, and secure payment 72 hours prior to the event date.
Late Payments:
- Late Charges will be assessed for clients with pending invoices.
- Any department/client that owes money from previous dates must process all payments prior to any new events taking place. There will be no exceptions.
- FAU Dining Services Controller can provide you with a list of any outstanding invoices.

Alcohol Policies

Alcoholic beverages may be served at your events upon satisfaction of state laws and University policies. The State of Florida Law states that student funds of any kind CANNOT be used to pay for alcohol. A corkage fee of $4.95 per bottle will be applied when supplying donated wine or spirits.

Food Safety

All food will be served at proper temperatures as required by the Florida Department of Health. Any leftover food remains the property of FAU Catering services to ensure that all food is handled properly and transported in the manner required by law.

Customer Responsibility

FAU Catering Services is not responsible for the supply of tables or trash receptacles for your event*. The Student Union or Physical Plant are the appropriate contacts to fulfill these needs.

*Tables should be no bigger than six feet unless approved.

- The client must coordinate how many tables are needed for the event & communicate with FAU Catering Services.
- Customer is responsible for any broken or missing products.
- If a food waiver is needed, you must turn in a copy of the approved waiver from Business Services to the FAU Catering services department.
- Client must provide on-site sponsor signage and valid letters of donation for any donated products.